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NEW STOCK ALERT - POPULAR PRINTS, COLLECTABLES AND MORE - WHILST STOCKS LAST
NEW STOCK ALERT - POPULAR PRINTS, COLLECTABLES AND MORE - WHILST STOCKS LAST

RETURNS

We understand that buying and selling antiques and collectables can be a big decision and sometimes items aren't right for you. If this is the case, we have an easy and smooth returns process to ensure hassle-free and safe returns of the item.

Can I Return Items I have purchased?

Yes, you can. Please call 01932 640113 or 07983 930113 or email us at phil@pm-antiques.co.uk for a return label or to arrange collection. You have 14 days to return the item back to us. The item remains your responsibility until received by us.

How do I return my Purchase?

Once you have decided you would like to return the item please contact us to organise a return. You must either return the goods in person to where you bought them, post them back to us at 45 Fletcher Road, Ottershaw, Chertsey, KT16 0JZ or (if they are not suitable for posting) allow us to collect them from you.

Do I have to pay postage when returning my item?

Yes you need to pay for postage when returning the item. We do not cover the cost of returns.

The item I received has been damaged during transit, can I still return it?

If your item has been damaged in transit, please contact us as soon as possible so that we can begin claims proceedings with the carrier. For further information please read our terms and conditions.

How will I receive my refund?

You will be refunded through the same payment method used when the item was purchased.

Extra Information:

The item cannot be damaged, used, or misdescribed when being returned, the item will not be able to be returned in these circumstances.

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

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