PM Antiques & Collectables | FAQ | Buying & Selling Questions

FAQ

Frequently Asked Questions

Buyers FAQ

Do you have a high-street shop?

Not at present. Being online based means that we can operate continuously without the constraints of shop opening hours. This allows us to fulfil orders and acknowledge enquiries beyond the typical 9-5.

The item I wish to purchase has no delivery cost - please advise?

Large and delicate items may not have a pre-assigned delivery cost. In which case delivery via designated courier or collection in person is required. Please contact us and we will advise.

Can I browse stock in person?

Yes. Viewing/collecting of selected stock is most welcome and can be arranged by appointment. We are based in Chertsey, Surrey (M25 junction 11); approximately 20 miles from central London. Woking station is 3.5 miles away and has frequent fast trains to London Waterloo, with a journey time of around 28 minutes.

Is VAT applied to my order?

Our stock is sold in accordance with the VAT margin scheme (antique and second-hand goods), unless otherwise stated.

§ Denotes standard rate VAT item.

Do your prices include delivery?

All stock is priced exclusive of delivery. The associated cost of handling and delivery will be added to your cart at checkout.

Combined discounts may be applicable for multiple purchases. If this is feasible, we will issue you a partial refund upon dispatch of your order.

My order has arrived broken - what should I do?

If your item has been damaged in transit, please contact us as soon as possible so that we can begin claims proceedings with the carrier. For further information please read our terms and conditions.

How do I make a purchase online?

To purchase via our website, simply add your desired item(s) into the shopping cart and proceed to checkout.

Can I return my order?

Yes. Our returns policy is outlined in our terms and conditions.

What are my payment options?

Our website’s payment page is outsourced via PayPal, allowing you to make payment with your PayPal balance or credit/debit card. We also accept cash payments up to £8,000 (subject to money laundering regulations). We do not accept cheques or card payments over the telephone.

Sellers FAQ

Can you offer advice on something I might want to sell?

Yes – simply provide a covering description along with photos and we’ll be in touch with our thoughts and advice. Visit our Sell page for more information.

We would be delighted to answer any questions you may have about selling a single item, a comprehensive collection or whole estate.

I don’t think my item is valuable - would I be wasting your time by making an enquiry?

No matter how insignificant you may believe your item to be, let us take a look. Many pieces destined for disposal are surprisingly valuable. The worst that can be said is that your item isn’t of interest.

Do you buy anything?

We buy items that we deem saleable. There are certain items we do not buy including including weapons, firearms, taxidermy or items made of or containing ivory (regardless of age and content).

When can I expect payment for an item I have sold?

We will imburse to you within 28 days of receipt of your item.