FAQ

Frequently Asked Questions

Buyers FAQ

Do you have a high-street shop?

Not at present. We are online based, meaning that we can operate continuously without the constraints of shop opening hours. This subsequently allows us to fulfil orders and acknowledge enquiries beyond the typical 9-5.

There is no delivery cost for the item I wish to purchase - please advise?

Larger items and items of a fragile nature may not have a pre-assigned delivery cost. In which case delivery via designated courier or collection in person is required. Where delivery is possible, the associated cost of the delivery is calculated per item, based on the distance of your UK address from us. Please contact us and we will advise appropriately.

Can I browse stock in person?

Yes. Viewing/collecting of selected stock is most welcome and can be arranged by appointment. We are based in Chertsey, Surrey (M25 junction 11); approximately 20 miles from central London. Woking station is 3.5 miles away and has frequent fast trains to London Waterloo, with a journey time of around 28 minutes.

My purchase has arrived broken - what should I do?

If your item has been damaged in transit, please contact us as soon as possible so that we can begin claims proceedings with the carrier. For further information please read our terms and conditions.

How do I make a purchase online?

To purchase via our website, simply visit our ‘buy’ page, then add the desired stock into your shopping cart and proceed to checkout. Our website’s shopping cart payment page is entirely outsourced via PayPal, allowing you to make payment with your credit/debit card or PayPal balance. Alternatively, you can select the cash on collection option at checkout.

Can I return an item?

Yes. Our returns policy is outlined in our terms and conditions.

What are my payment options?

Our website’s shopping cart payment page is outsourced via PayPal, allowing you to make payment with your credit/debit card or PayPal balance. PayPal adhere to tight levels of security to ensure that your details remain secure throughout the payment transaction process. We also accept cash payments up to £8,000 (subject to money laundering regulations). We do not accept cheques or card payments over the telephone.

Do your prices include delivery?

No, all stock within our store is priced exclusive of delivery. Where delivery is available, the associated cost of handling and delivery is added to your cart at checkout. Handling and delivery charges start from only £2.99.

Combined discounts may be applicable for multiple purchases. If this is feasible, we will issue you a partial refund upon dispatch of your order.

Is VAT applied to my purchase?

Our stock is sold in accordance with the VAT margin scheme (antique and second-hand goods), unless otherwise stated.

§ Denotes standard rate VAT item.

Sellers FAQ

Can you offer advice on something I might want to sell?

Yes – complete our simple online enquiry form here. Provide us with a covering description along with photos and we’ll be in touch with our thoughts and advice.

–       No commission or charges as incurred by internet auction sites.

–       No commitment to sell – we offer free, no obligation advice.

I don’t think my item is valuable - would I be wasting your time by making an enquiry?

No matter how insignificant you may believe your item to be, let us take a look. Many pieces destined for disposal are surprisingly valuable. The worst that can be said is that your item isn’t of interest.

Do you buy anything?

We buy items that we deem saleable. There are of course exceptions for particular categories including weapons, firearms, taxidermy or items made of or containing ivory (regardless of age and content).

When can I expect payment for an item I have sold?

We will imburse to you within 28 days of receipt of your item.

I have a large collection that I wish to sell - would this be of interest?

Yes, depending on the types of item. Simply get in touch to make suitable arrangements. Visits can be organised where feasible.